Can we see a referred patient who chose not to share?

No. A patient who declines never appears on your clinicians' list, and we never tell the clinic that a particular person declined. The only thing a clinic learns about a referred patient who is not sharing is that a seat was used, and only where the clinic paid for that seat.

How long can we follow a former patient's progress?

For as long as the patient keeps their membership and keeps sharing switched on, and for as long as the partnership runs. A patient can stop sharing at any time, and they leave your list straight away. Stopping does not erase what a clinician has already read.

Who at the clinic can see a patient's progress?

Only the clinicians your admin has invited into clinician seats, and the terms ask you to give those seats only to clinicians involved in your patients' care. Every read of a summary or a report is logged with who read it and when.

Does sharing change the patient's coaching?

No. A patient who shares gets exactly the same membership and coaching as one who does not, and the discount from your link applies either way. Sharing only decides whether your clinicians can see their progress summary.

Physio patient retention once the appointments stop

Once the appointments stop, most of what a clinic knows about a former patient is what it knew at discharge. A TriageFit partnership keeps part of that picture open for physio patient retention: a patient who joins through your link and chooses to share lets your clinicians follow their programme week, their check-ins and which way their scores are moving, for as long as they keep sharing.

By TriageFit · Published 28 September 2026

A patient's notes usually stop at their last appointment. They record where the patient was on the day they were discharged, and after that the clinic hears about them again only if they book in with something new. For a clinic that cares about physio patient retention, the months after discharge are the part it cannot see. A partnership with TriageFit keeps that part in view for every patient who joins through your partner link and agrees to share, while TriageFit coaches them through it.

What your clinicians can follow

A patient who shares their progress appears on your clinicians' patient list with their name, email address, date of birth and gender. Next to that sit the programme week they have reached, the date of their last weekly check-in, a single figure for how closely they are following the plan, and their health scores with the direction each one is heading.

The summary also carries the patient's injuries and medications, any blood work from the past year, and the energy, stress and sleep they reported across their last two weeks of check-ins. A clinician looking at a former patient months after discharge can see whether they are still training, whether the plan is being followed and whether their recovery ratings are sliding, without waiting for a booking to find out.

Spotting a patient who has gone quiet

The list also shows how long it has been since each patient last used the app, and anyone who has stopped for a while is marked as disengaged. That puts the former patients who have drifted in one place, apart from the ones who are keeping going. Each patient has a printable report as well, so a clinician who sees them again has their progress since discharge on paper.

The cohort report gives the wider picture as one printable document of group figures, with participation counted across everyone sharing with the clinic. Any group smaller than five people is withheld, so no figure in it can point to one patient.

A former patient three months on

Say you discharged a patient in the spring after a knee injury, and they joined through your link and chose to share. Three months later a clinician opens the patient list before a team meeting. That patient is in week eleven of the programme, checked in on Sunday, is following the plan closely and has scores moving the right way. Another patient discharged the same month has gone quiet for a while and is marked as disengaged. Neither of them had to book in for the clinic to see where they are, and what the clinic does with that stays its own decision.

What keeps a patient training

A view of a patient is only useful if there is something to see, and the coaching is what keeps a former patient training. Their programme is built around the injury you treated, in phases our coaches designed, and it changes every week from their check-in. A coaching message about the week arrives within seconds of each check-in, and a real coach reads the same one.

Between check-ins the AI coach answers at any hour. When something starts to hurt, it proposes a swap that works around the problem and tells the patient when a physio should see it, and nothing in the plan changes until the patient confirms it. Where to send patients after physio discharge walks through those first weeks.

What stays with the patient

Sharing is the patient's own choice. They are asked at checkout or later in their settings, and they can decline or stop at any time with no change to their membership or their coaching. We never tell the clinic that a particular person declined. Their journal, their messages with their coach and their day-to-day training and food logs are never part of the summary, and a patient who stops sharing leaves your clinicians' list straight away.

Looking after what you read

Only the clinicians your admin invites into seats can open a patient's summary, and the terms ask you to give seats only to clinicians involved in your patients' care and to remove one when someone leaves. Every read is logged with who read it and when. For what your clinicians read under sharing, the clinic is a data controller in its own right, and the clinic partner terms and the data-flow map set out exactly what moves and when.

What it costs to keep in touch

The partnership costs the clinic nothing, and the clinician seats come with it. Each patient pays for their own membership, less the 10% discount your link carries. Where your professional rules allow a commission on a referral, the clinic can also earn 5% of each payment those patients make, which extra revenue for physio clinics sets out. How the partnership works covers the rest, from registration to ending it.

How to register

The clinic partnership page has the detail, and you can register the clinic in a few minutes. Your partner link works as soon as you submit, and sharing opens once we have verified the clinic.

Questions people ask

Can we see a referred patient who chose not to share?: No. A patient who declines never appears on your clinicians' list, and we never tell the clinic that a particular person declined. The only thing a clinic learns about a referred patient who is not sharing is that a seat was used, and only where the clinic paid for that seat.
How long can we follow a former patient's progress?: For as long as the patient keeps their membership and keeps sharing switched on, and for as long as the partnership runs. A patient can stop sharing at any time, and they leave your list straight away. Stopping does not erase what a clinician has already read.
Who at the clinic can see a patient's progress?: Only the clinicians your admin has invited into clinician seats, and the terms ask you to give those seats only to clinicians involved in your patients' care. Every read of a summary or a report is logged with who read it and when.
Does sharing change the patient's coaching?: No. A patient who shares gets exactly the same membership and coaching as one who does not, and the discount from your link applies either way. Sharing only decides whether your clinicians can see their progress summary.